The Cleanup Crew

Terms and Conditions

Last updated: January 2025

Welcome to Cleanup Crew, operated by NST Media (FZC). These Terms and Conditions govern your use of our AI-assisted coding support service, where human experts provide help when AI coding tools reach their limits. By using our service, you agree to these terms. Our service includes subscription-based help sessions via Discord, MCP (Model Context Protocol) integration with coding tools, and various support tiers designed for founders and developers using AI coding assistants.

Service Description & Definition of "Help Session"

Cleanup Crew provides real-time technical support for users of AI coding tools (like Claude Code, Cursor, Windsurf, and others). When your AI assistant gets stuck on complex problems, our MCP server seamlessly captures your workspace context and routes it to human experts via Discord.

What counts as a "Help Session":

  • A complete back-and-forth conversation in your private Discord channel until your issue is resolved or you're guided in the right direction
  • Sessions include text-based advisory help, hands-on code assistance (Pro/Premium), and voice support (Pro/Premium)
  • One session = one technical problem solved, regardless of message count or time spent
  • Sessions are tracked monthly and reset based on your subscription cycle

Service availability: Our experts respond within your tier's SLA during business hours. While we strive for 24/7 availability, response times may vary during weekends and holidays.

Subscription & Billing

Subscription Tiers:

  • Free Trial: First help session free, no payment required
  • Entry Plan: $50/month or $504/year, up to 10 sessions monthly, 60-minute SLA
  • Pro Plan: $150/month or $1,500/year, up to 25 sessions monthly, 30-minute SLA, includes voice support
  • Premium Plan: $500/month or $5,004/year, up to 60 sessions monthly, 15-minute SLA, includes priority support and code reviews

Billing Terms:

  • All subscriptions automatically renew monthly or yearly unless cancelled
  • Annual plans include 2 months free (16.7% discount)
  • Your payment method will be charged automatically on your renewal date
  • Subscription upgrades are prorated and take effect immediately
  • Downgrades take effect at the next billing cycle
  • Your card statement will show charges from "CLEANUP CREW"

Trial to Paid Conversion: After your free session, you'll need an active subscription to access additional help sessions. We'll send email reminders before your trial expires.

Refund & Chargeback Policy

Refund Window: You may request a full refund within 72 hours of your initial subscription payment or any subscription upgrade.

Non-refundable situations:

  • Refund requests after the 72-hour window
  • Subscription renewals (monthly or annual)
  • Unused sessions from previous months (sessions don't roll over)
  • Cancellations mid-cycle (you retain access until period ends)

Refund Process:

  1. Email support@cleanupcrew.ai within 72 hours
  2. Include your subscription details and reason for refund
  3. We'll process approved refunds within 5-7 business days

We offer a short window to try our paid service risk-free. After that, you're committed to the billing period you chose, but you can always cancel future renewals.

Important: Please contact us before initiating a chargeback. Chargebacks without prior contact may result in account termination and additional fees.

Acceptable-Use / Fair-Use

You agree to use Cleanup Crew responsibly and in good faith:

Prohibited activities:

  • Creating multiple accounts to exceed session limits
  • Sharing account credentials with others
  • Using our service for spam, harassment, or illegal activities
  • Attempting to reverse-engineer or compete with our service
  • Submitting non-coding related requests or requests outside our expertise

Fair-Use Policy:

  • Session limits are monthly maximums, not guarantees
  • We reserve the right to throttle or temporarily restrict accounts showing unusual usage patterns
  • Sessions should represent genuine coding problems where AI assistance has failed
  • Repeated simple questions better suited for documentation or Stack Overflow may be declined

Enforcement: We may suspend or terminate accounts violating these policies. Serious violations may result in immediate termination without refund.

Service-Level Agreement (SLA)

Response Time Commitments:

  • Entry Plan: 60 minutes from session creation
  • Pro Plan: 30 minutes from session creation
  • Premium Plan: 15 minutes from session creation

SLA Clock: Starts when you create a help session during business hours (9 AM - 6 PM GMT, Monday-Friday). After-hours sessions begin SLA timing the next business day.

What counts as "response": An expert acknowledging your session and beginning to address your technical issue. This may include requests for clarification or additional context.

SLA Credits: If we miss your SLA, you'll receive service credits equal to one additional help session in your current tier. Credits are added to your account automatically and expire at the end of your current billing period.

We commit to specific response times based on what you pay. If we're late, you get an extra session that month. Credits don't turn into cash refunds - they're additional service time.

Exclusions: SLA doesn't apply during maintenance windows, force majeure events, or issues caused by third-party services (Discord, your internet, etc.).

Intellectual Property & DMCA / Repeat-Infringer

Your Code: You retain all rights to code and content you share with us. By using our service, you grant us a limited license to access, review, and help debug your code solely for providing support.

Our Service: The Cleanup Crew platform, MCP integrations, and our proprietary support methodologies are owned by NST Media (FZC). You may not copy, modify, or create derivative works.

DMCA Compliance: If you believe content shared through our service infringes your copyright, email support@cleanupcrew.ai with:

  • Your contact information and copyright ownership proof
  • Description of the infringing material and its location
  • Good faith statement that use is unauthorized
  • Statement of accuracy under penalty of perjury

Repeat Infringer Policy: Accounts with multiple valid DMCA complaints will be terminated. We maintain sole discretion in determining what constitutes infringement.

Security Statement

Data Protection: All data transmission uses TLS encryption. Payment processing is handled by Stripe (PCI-DSS compliant) - we never store your payment details.

Discord Integration: We access your Discord account through OAuth with minimal required permissions (identity, guild joining). You can revoke access anytime through Discord settings.

Code Security: We automatically exclude common sensitive files (.env, credentials, keys) from context collection. You can manually exclude additional files through MCP configuration.

Workspace Access: Our MCP integration only accesses files and context you explicitly share when requesting help. We don't have persistent access to your development environment.

Limitation of Liability & Disclaimers

Service Disclaimer: Cleanup Crew provides coding assistance "as is" without warranties. While our experts are experienced developers, we cannot guarantee solutions will work in all environments or be free from errors.

Limitation of Liability: NST Media (FZC)'s total liability for any claims related to our service is limited to the amount you paid in the 12 months preceding the claim, up to a maximum of $1,000 USD.

Excluded Damages: We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, data loss, or business interruption.

Your Responsibility: You're responsible for backing up your code, testing solutions in safe environments, and ensuring our advice fits your specific use case.

Governing Law & Venue

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved exclusively in the DIFC Courts, Dubai, UAE.

If any provision is found unenforceable, the remainder stays in effect. Our failure to enforce any right doesn't waive that right.

Language: These Terms may be translated, but the English version controls in case of conflicts.

Contact Information

NST Media (FZC)
Trade Licence STRIP#4045

Service Address:
SRTIP, University City, Block B
B21-009, Sharjah, AE

Support Contact:
Email: support@cleanupcrew.ai
Phone: +971 56 575 6806

For legal matters or Terms questions, please email with "Legal Inquiry" in the subject line.